You need a User Account in order to make an online request for your digital certificate. The account is also required for managing your certificate later. If you don't have an account, Register Now!

You can select the 'User Type' based on whether you wish to use your digital certificate for your personal, company or government use. If you choose 'Company' or 'Government' type, you will need to submit company and government organization related documents for verification before your digital certificate can be issued.

Please contact your Registration Authority Administrator if you don't remember your User ID or password. The administrator will provide the required information.

As long as the 'User Type' (i.e. Individual, Company or Government) remains the same, you can apply for any number of certificates using the same user account.

Your Digital Certificate user account is designed for managing the lifecycle of your digital certificate(s). Using this account, one can place suspension, revocation requests on your behalf, request password changes etc. All these constitute security risks when accounts are shared. We recommend that you keep your account confidential and strictly private.

Please do the following to enable Active-X controls in your Internet Explorer (IE) browser.

• Open an IE window and go to Tools -> Internet Options -> Security -> Custom Level
  
  
  
  
• Ensure that all five settings under 'ActiveX controls and plug-ins are set to 'Enable' or 'Prompt'

When you upgrade/reinstall your Internet Explorer browser, the digital certificates and cryptographic keys are permanently lost. It is therefore very important to backup your certificate before you make any changes to your browser or system configuration.

Click here to know how to backup your digital certificate.

Class-2 Digital Certificates are legally recognized in India (by the Indian IT Act, 2000). Given this, a Digital Certificate has almost the same importance in the digital world as that of your Passport or PAN card in the physical world. Therefore, all information displayed on your digital certificate needs to be verified before the certificate can be issued. If you have any questions, please contact your RA administrator.

Based on whether you are an Individual, Company or Goverment user, please click one of the following links to download the request form and document checklist required for your digital certificate application.

• Individual
• Company
• Government

If you have any questions, please contact your RA administrator.

A Cryptographic Service Provider (CSP) is the software that generates the cryptographic keys required for your digital certificate. While submitting your online request, please select 'Microsoft Enhanced Cryptographic Provider v1.0'. If you can't see the 'Microsoft Enhanced Cryptographic Provider v1.0' option, please click here .

Note: If you are using a Smart Card or USB Token, please contact the device vendor or your RA Administrator for advice on the correct CSP to select during enrollment.

Once a Digital Certificate request is submitted, no changes can be made to the content. So please ensure that all information that you submit is correct before you submit your request. However, if there is still a mistake, you will need to submit a fresh online request. In such cases, please contact your RA Administrator immediately.

An Authentication PIN is a unique code that is sent to you when your certificate is ready for download. It is sent by email to the email address provided by you at the time of enrollment of your digital certificate.

The Authentication PIN required for downloading your Digital Certificate is emailed to the Email ID provided during certificate enrollment. If you provided an incorrect, invalid or misspelt Email ID, you will not receive this PIN. Please contact your RA administrator for further clarifications.

In order to receive the Authentication PIN required for download, please send a formal email to your RA Administrator (Click here for the RA administrator's email address) requesting the same. The email must be sent from the same address used during certificate enrollment.

Please contact your Registration Authority Administrator if you don't remember your User ID or password. The administrator will provide the required information.

If you generated your certificate request on a browser (i.e., if you did not use a Smart Card or USB token at the time of enrollment), you will have to download the certificate on the same machine. This is because, at the time of enrollment, cryptographic keys are generated and stored on your machine. These cryptographic keys form the technical basis for the generation and use of your digital certificate. Without these, you cannot download the certificate.

Note: If you used a Smart Card or USB Token at the time of certificate enrollment, you can download your certificate on any machine to which your Smart Card or USB token is connected.

Once you complete the certificate download procedure, you can do the following to check whether the certificate is properly installed in your browser.

• Open an Internet Explorer window
• Go to Tools -> Internet Options -> Content -> Certificates
• Under the 'Personal' tab you should be able to see your name in the list of certificate displayed

Note: If you used a Smart Card or USB Token at the time of certificate enrollment, you can download your certificate on any machine to which your Smart Card or USB token is connected.

A Certificate Trust Chain refers to the certificates of the issuing authorities involved in the generation of your certificate. This needs to be installed along with your certificate so that it can be verified that your certificate comes from a trusted source. Click here to download and install the Trust Chain.